Last updated: April 2, 2026
At Racketlon Sports, we take your privacy seriously. This Privacy Policy explains what personal information we collect, how we use it, and what rights you have over your data when you use our website at racketlon.co.za.
By using our website, you agree to the collection and use of information as described in this policy.
Who We Are
Racketlon SA
Shop 9, Roeland Square, Roeland Street, Gardens, Cape Town, 8001
Email: [email protected]
Phone: 083 231 6858
What Information We Collect
Personal Information
When you place an order, create an account, or contact us, we may collect:
- Full name
- Email address
- Phone number
- Delivery and billing address
- Payment information (processed securely — we do not store card details)
Usage Data
We automatically collect certain technical information when you visit our site, including your IP address, browser type, pages visited, time spent on pages, and device information. This helps us improve the site and understand how customers use it.
Comments
If you leave a comment or review on our site, we collect the information in the comment form, your IP address, and browser user agent to help with spam detection.
Media Uploads
If you upload images to our website, please avoid images with embedded GPS location data. Visitors may be able to extract location data from uploaded images.
Cookies
We use cookies to improve your experience on our site. Cookies are small files stored on your device. Here’s how we use them:
- Essential cookies: Required for the site to function — shopping cart, login sessions, checkout.
- Functional cookies: Remember your preferences such as language and login details.
- Analytics cookies: Help us understand how visitors use the site so we can improve it.
- Marketing cookies: Used to show relevant ads and track campaign performance.
If you leave a comment, you may opt in to saving your name and email in cookies for convenience. These last for one year. Login cookies last two days (or two weeks if you select “Remember Me”).
You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.
How We Use Your Information
- To process and fulfil your orders
- To manage your account and provide customer support
- To send order confirmations, shipping updates, and service notifications
- To send marketing emails and special offers (only if you’ve opted in)
- To improve our website, products, and services
- To comply with legal obligations
- To prevent fraud and maintain site security
Who We Share Your Data With
We do not sell your personal information. We may share it with trusted third parties only where necessary:
- Shipping partners (The Courier Guy, Shiprazor) to deliver your orders
- Payment processors (Payfast, Yoco) to handle transactions securely
- Email marketing platforms (Klaviyo) to send communications you’ve opted into
- Analytics services (Google Analytics) to understand site usage
- Law enforcement or authorities if required by law
All third-party service providers are required to handle your data securely and in accordance with applicable privacy laws.
Embedded Content
Our site may include embedded content from other websites (e.g. YouTube videos, social media posts). Embedded content behaves as if you visited those websites directly and may collect data, use cookies, and track your interactions.
How Long We Keep Your Data
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are kept for accounting and legal compliance purposes. You can request deletion of your personal data at any time (subject to legal obligations).
Your Rights
Under South African POPIA (Protection of Personal Information Act) and applicable privacy laws, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (where legally permitted)
- Object to or restrict how we process your data
- Withdraw consent for marketing communications at any time
- Lodge a complaint with the Information Regulator of South Africa
To exercise any of these rights, contact us at [email protected].
Data Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of internet transmission is 100% secure. In the event of a data breach that affects your rights, we will notify you promptly as required by law.
Children’s Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
Links to Other Websites
Our site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and recommend you review their privacy policies before providing any personal information.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We will notify you of significant changes via email or a notice on our website.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data:
- Email: [email protected]
- Phone: 083 231 6858
- Address: Shop 9, Roeland Square, Roeland Street, Gardens, Cape Town, 8001