FAQ

Our store is at Shop 9, Roeland Square, Roeland Street, Gardens, Cape Town, 8001.

We’re on the corner of Upper Canterbury and Roeland Street, above Digicape and Orms, opposite Fruit & Veg City. Plenty of safe parking right in front of the store.

View on Google Maps →

Monday – Friday: 9am – 5pm
Saturday: 9am – 1pm
Sunday & Public Holidays: Closed

Our online store is open 24/7. After-hours enquiries are welcome until 8pm on WhatsApp.

We’re a family-run business that lives and breathes racket and dart sports. Racketlon Sports is South Africa’s largest specialist store for racket sports equipment and darts — and the biggest darts supplier in Africa.

Racketlon is also a sport — the “king of racket sports.” It’s a decathlon-style event where you play table tennis, badminton, squash, and tennis against an opponent. We run the ever-popular Racketlon events every year — a full day of competitive fun.

We’re also the sole distributors for leading brands including Target, Red Dragon, Shot, Mission, Harrows and Salming, Butterfly, Tibhar, Joola, Stiga, Donic, Weiss-Cannon and Tourna.

Both! We have a showroom store in Cape Town and a full online store. The stock you see on our website is what’s physically in the store — unless marked as pre-order.

Racketlon is a sport, not a club. To find a local club in your area, check Google or message us and we’ll point you in the right direction.

To join our Racketlon events, subscribe to our newsletter and join our Facebook Events Group for upcoming events, news, and results.

We use Xtra Smile Couriers and The Courier Guy — tried, tested, and reliable. Your parcel will get to you safely and on time. Full details are on our Delivery page.

It depends on three things: when you ordered, where you are, and parcel size.

• Order before 2pm — dispatched same day, delivered next working day to central areas (usually by 10am)
• Order between 2–3pm — possible same-day dispatch
• Order after 3pm or Friday — dispatched next working day (no Saturday/Sunday deliveries)
• Regional areas — add 1–2 extra days
• Remote/rural areas — courier services may only operate once a week
• Parcels over 3kg — sent via road freight, add 1–2 days
• Cape Town — same-day delivery available

Absolutely. Choose “Collect in Store” at checkout — this removes the delivery fee. In the notes section, let us know which courier you’ll be sending. If you’re not sure yet, no worries — email or WhatsApp us later. We’ll pack your order securely and let you know when it’s ready for collection.

We do! We hold agency for most brands throughout Africa and can ship 99% of our products to Europe, the Americas, and the rest of the world. Some major brands have territorial restrictions — just check with us first.

How to order internationally:

1. Register on our website with your full delivery address
2. Add items to your cart
3. WhatsApp us on +27 83 231 6858 or email [email protected]
4. We’ll get a UPS/DHL/FedEx quote based on your order size
5. Confirm you’re happy to proceed
6. We send a secure payment link
7. Your order ships — approximately 3–5 days delivery
8. You pay any local import taxes on your side

If you’re not happy with your purchase or the sizing is wrong, you have 14 days to return the item — unused and in its original resellable condition — for a credit, exchange, or refund.

Courier fees are non-refundable, so please make sure of your size before ordering.

To start a return, email [email protected] and we’ll arrange collection and process your exchange or refund via your original payment method. Please note: used items cannot be exchanged or refunded.

Full details on our Returns & Refunds page.

Yes — just email, call, or WhatsApp us as soon as possible. If we haven’t dispatched your order yet, we’ll cancel and refund you in full.

For every purchase you make, you earn 1 reward point for every R100 spent. These points are redeemable on your next purchase. You can view your rewards balance in your account section when logged in.

Share your referral links with friends and contacts. When they make a purchase, you earn reward points. Check your rewards balance in your account section when logged in.

At checkout, you’ll have the option to pay for all or part of your order using the reward points in your account . Your current points balance is always visible in your account section when logged in.

We sponsor players, events, and teams across our sporting codes. To apply, email [email protected] with a full description of your request.

All requests are reviewed. If you don’t receive a response, your request has either been declined or will be reconsidered for the next calendar year. Thank you for your understanding.

1. Browse using the search bar or category menu. Filter by price, weight, colour, and more.
2. Select your product attributes (weight, colour, grip size, etc.). If an option isn’t available, it’s out of stock.
3. Add to cart.
4. Click the cart icon (top right) to review your items.
5. Proceed to checkout — choose your delivery option, payment method, and enter your address.

Once your order is paid, you’ll receive these email updates:

1. Order Received — payment confirmed
2. Processing — warehouse is picking and packing
3. Shipped — collected by courier, tracking details included
4. Delivered — your order has arrived
5. Follow-up — we’ll ask for a product review

Once your order has been dispatched, you’ll receive a shipping confirmation email with your tracking details. You can track your parcel using your waybill number on the courier’s tracking portal — the link will be included in your email.

EFT payments can take up to 24–48 hours to reflect. Please send your proof of payment to [email protected] or via WhatsApp to speed up processing. Once payment is confirmed, you’ll receive your order confirmation email.

Place a second order and select “Collect in Store” at checkout (this removes the extra delivery fee). In the notes section, write “Add to my previous order” and we’ll combine them for you.

Yes. Place your order online and select EFT at checkout. Let us know in the notes that you’ll be coming in to pay, and we’ll have your order ready. You can then pay in store by cash, card, or any of our in-store payment methods.

We offer a wide range of payment options:

• In store: Cash, Geo-Pay, Yoco (card), Snapscan
• Online: Payfast, Payflex, Payjustnow, HappyPay, Ozow, PayPal, EFT
• Online & in store: Yoco (via payment link)

Some options may be temporarily unavailable. Full details on our payments page.

Yes! We offer Buy Now Pay Later (BNPL) through Payflex and Payfast. Pay 25% upfront and split the remaining balance over 3 further payments — with no added fees. Simply select your preferred BNPL option at checkout.

Payflex is a Buy Now Pay Later payment gateway. Split your purchase into 4 equal payments — pay 25% now, and the rest over time. It’s safe, fast, and convenient. Once Payflex confirms payment, we release your order immediately.

Payfast is a secure South African payment gateway. It supports card payments, EFT, debit cards, Mobicred, and MoreTyme (BNPL). Once payment is confirmed, your order is released instantly.

Stitch is a secure instant EFT payment solution. It allows you to pay directly from your bank account in real time — no card details needed. Fast, safe, and widely supported across South African banks.

Yoco is a South African payment platform for card payments. We use it both in store (card machine) and online via a secure payment link. It’s quick, reliable, and supports all major credit and debit cards.

Our flagship brands are sourced from the UK, Germany, New Zealand, Hong Kong, and Japan. The rest come from local South African agents who import from the same countries. All products are 100% original.

Grey products are 100% original items that were sourced directly from the manufacturer or outside of the local South African distributor network. This does not affect the product warranty in any way — if anything, we offer better after-sales support than many local agents.

Any grey products in our store are clearly marked as such.

Yes. All prices on our website are VAT-inclusive — what you see is what you pay per product. Shipping is calculated at checkout (usually R160, or free on orders over R4,000). VAT is shown as a line item at checkout and can be claimed back if needed.

Yes, we are VAT registered. All prices include 15% VAT. Your invoice will reflect the VAT component, which you can claim back if you’re a VAT-registered business.

We run regular promotions including Black Friday, Cyber Monday, Christmas, January sales, and birthday specials. Newsletter subscribers get early access — sign up to be first in line. You can also keep an eye on our website’s dedicated sales page and follow us on Facebook.

Go to the product page and leave a star rating (1–5) and a comment. Your review helps other customers make informed decisions — we really appreciate it. You’ll also receive a follow-up email after your purchase with direct links to review the products you bought.

Yes! Gift vouchers are available for print or email delivery. They can be used both in store and online. Buy a gift voucher here →

We supply official retailers and offer wholesale pricing to qualifying stores and stringers. Email [email protected] with details about your business and we’ll send you the procedure.

Our sales page is always live. Browse all discounted items here →

We maintain the highest possible security standards. Our store uses up-to-date software and security plugins to keep your browsing safe. Your personal information is never shared with third parties — except where required for shipping purposes.

For full details, please read our Privacy Policy & POPI compliance page.

We genuinely appreciate your feedback. You can leave a review on:

• Facebook
• Twitter / X
• Google Business (search “Racketlon Sports”)
• Hellopeter
• Email us directly at [email protected]

Every review helps us improve and helps other customers make confident decisions. Thank you for taking the time.

Find us and follow us on all the platforms below:

• Facebook Events Group
• Facebook Products Page
• Instagram
• TikTok
• Twitter / X
• YouTube
• Pinterest
• Google Business — search “Racketlon Sports”