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Return Policies

My item delivered is not correct, what do i do?

Oops, our bad, really sorry about that. Please email us on [email protected] and let us know what the item is you received and what you were supposed to get. We will rectify asap and have said item collected and new one dispatched at the same time.

Always refer to our terms and conditions page for more info: https://racketlon.co.za/store/content/3-terms-and-conditions-of-use


My item delivered is broken/faulty, what do i do?

Now that's just not good really sorry about that. Please email us on [email protected] asap so we can send a new one or fault find before we have sent back. Hopefully its just a small problem or we will have said item collected and new one dispatched at the same time.

Always refer to our terms and conditions page for more info: https://racketlon.co.za/store/content/3-terms-and-conditions-of-use


My item delivered doesn't fit what do i do?

Now that can happen, don't stress. Please email us on [email protected] asap so we can check stock on a new size for you. Do let us know what you received and what size up or down you need. We will have said item collected and new one dispatched at the same time should there be stock.

Always refer to our terms and conditions page for more info: https://racketlon.co.za/store/content/3-terms-and-conditions-of-use


My item is delivered however im not happy, what do i do?

So sorry to hear that. Please tell us why oh why?. Please email us on [email protected] Hopefully its just a moment or we will have said item collected asap and send something that will really boost that beautiful smile of yours.

Always refer to our terms and conditions page for more info: https://racketlon.co.za/store/content/3-terms-and-conditions-of-use


My item was received or given as a present but is unwanted, what do i do?.

People just don't get me ;). No problem email us on [email protected] and tell us what item it is and purchased when. Let us know what you would like in replacement of said item, or wait maybe we already know.

Always refer to our terms and conditions page for more info: https://racketlon.co.za/store/content/3-terms-and-conditions-of-use


My item delivered and ive used it but not happy

Oh my, that may just be the worst news ive heard all day. Please email us on [email protected] asap so we can see what the issue is. We want happy campers but since item is used and we cannot resell it as per T&C i really hope we can discuss and come to a mutually beneficial decision.

Always refer to our terms and conditions page for more info: https://racketlon.co.za/store/content/3-terms-and-conditions-of-use