Faqs By Products

Where do your brands come from?

Our main flagship brands come from the UK, Germany, New Zealand, Hong Kong and Japan. The rest come from the local agents in South Africa whom also import from these countries. All brands are 100% original.

What are grey products and are yours grey?

Grey products are original products and only difference being that they were not sourced through local South African distributor/agents. Instead these have come through direct from manufacturer or other sources. This in no way affects the warranty on these products, if anything we offer better service local agents would have offered. grey products will be clearly marked.

Is the price I see the price i pay?

The price on our website includes vat and is the final price per product. At the end of your shopping you will be able to see your vat that is included. You may even claim back your vat if needed. The shipping charge if any has not been included till your last step. This is usually R120 regardless of order. Unless order value over R4000, then free shipping.

Are you VAT registered?

We are vat registered and therefore have charged 15% vat on products already included in price. 

How do I find out about promotions and specials?

We have regular promotions and sales at various points including but not limited to Black Friday/Cyber Monday, Christmas, January, Birthday sales etc. Only Newsletter subscribers are informed of these before time otherwise keep an eye out on our website.

We also have a dedicated sales page with all discounted items here.

Its also a good idea to be on our Facebook Page.

How do I review a product?

To review a product you have purchased from us simply go to the product main page. There you will be able to choose 1 to 5 stars, 1 being worst and 5 best. You will also be able to put a comment if you want to. Please do put a comment of what you thought of the product for the next person interested in it. These always help us decide if right for us. You will also most likely get a follow-up email from us with links to the products you have bought asking for a review. Once again thank you for this.

Can I purchase a gift voucher?

Yes, you can purchase a gift voucher for print or email at the following link and then you can use it in store or online. Giftcards

Can we become resellers or get a discount?

We supply official retailers only. We offer wholesale. Should you have a store or are a stringer you are welcome to email us for procedure to receive these benefits.

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