Faqs By Delivery and Returns
What delivery methods do you use?
We use a courier service which we have tried and tested and after trying many couriers we have narrowed them down to the best. So your parcel will get to you in good time and safely.
Check out our full Delivery terms.
How long does delivery take?
Time is dependent on a few factors.
1) When you placed the order.
2) Where you are located
3) Size of parcel
If you place your order before 1pm then your parcel will leave the same day. If you place our order between 1 and 3pm there is a small possibility of leaving same day. If order placed after 3pm then it will leave the following day. Also not Friday orders will only be delivered the following week.
If you are located in a central city then your order is generally overnight/next day and will be with you by 10am. If you are regional then add 24hrs and if you are deep in the bundus expect courier services to operate in your area once a week only. If you are in Cape Town then in all likelihood you will get your goodies the same day - its good living in the Mother city.
Unless your parcel is over 3kg then road freight service is used of 72hrs
For full delivery description be sure to read our Delivery Terms
How can I return a product?
If you are not entirely satisfied with your purchase or sizing is wrong etc you have 14 days to return item, unused in original resell condition for a credit, exchange or refund. Less any courier fees involved, these cannot be refunded so make sure of your size.
But do contact us via email [email protected] to arrange for this. We can then organise a collection and dispatch of exchange or a refund to your account with the same payment method you used once item returns. Please note if item is deemed used we cannot exchange or refund.
Can I send my own courier?
You most certainly can. Simply choose "Collect in Store" when checking out, this will remove any delivery fees. Then in the notes section let us know which courier you will send. If you don't know yet, don't worry, you can always mail or whatsapp us later. In mean time we will safely and securely pack your goodies for transport and once done will mail you that it is ready for collection.