Shipments and returns
Packages are generally dispatched within 1-3 days after receipt of payment (please send pop) and are couriered via our preferred carrier with tracking and drop-off with signature.
Shipping costs: We have a few delivery options on check out.
(Orders over R4000 are delivered free. Does not include returns or exchanges)
1st option. Collect in Store, choose this option for collection only or if you will be sending your own courier or if is an international delivery and we need to quote delivery costs first. Collection will be in Salt River, Cape Town.
2nd option. R120, choose this if you are in a real hurry, this will be delivered next day/overnight. (*If not rural or off delivery routes). Also please note, items more than 2kg will be sent via economy or 5kg or greater with road freight. Should you need these larger/heavier parcels delivered then there will be a surcharge. If orders are placed and paid for by latest 2pm then we can dispatch same day for you to receive the next day - now that's fast. (No Saturday/Sunday deliveries). Please note Saturday deliveries are extra R350 on top of the R120 and only to central area, not regional.
3rd option. Then there is the new kid on the block, his name is PICUP. Currently only available in Cape Town and surrounds they pride themselves in having orders to you within an hour and you can track your order in real time from the beginning right to your doorstep. Check out http://www.picup.co.za for more info. Racketlon is a proud partner of PICUP and recommend them for your parcel deliveries whenever, whatever.
COLLECTION ADDRESS: No33 Salt River road, The Palms Unit 5B, Salt River, Cape Town, 7925
OPENING HOURS: Monday to Friday 9am till 5pm and Saturday 9am till 1pm.
All of these options will be available for you to choose on checkout (Except PICUP and USERV, select collect in store and use your own PICUP app or USERV to organise collection). Delivery time also dependent on stock levels however all our stock online will clearly show if in stock or not.
ALL international orders outside of SA, please make your order first, do not pay until we confirm a transport tariff with you, unless you will organise your own.
Delivery will be attempted between the hours of 8am to 6pm, Monday to Friday.
If you cannot be present to sign for the delivery, please remember that you can specify an alternative delivery address (e.g. office or family member) at the time of ordering. If you are requesting the goods be delivered to your work address, please ensure you include the business name. You may be required to confirm these details and, if so, a member of the company will attempt to contact you by phone.
Unsuccessful deliveries: Our designated Courier service will initially make two attempts at delivery on consecutive working days. After each unsuccessful delivery they will leave a card advising of the consignment number, time of attempted delivery and a contact number for the nearest Courier depot.